Shipping policy

Shipping Policy — FRAMERY

At FRAMERY, we aim to provide a smooth and reliable delivery experience to customers across Pakistan.

Order Processing: All orders are processed and prepared for shipment within 1–2 working days after order confirmation.

Delivery Time: Orders are generally delivered within 3–7 working days across Pakistan. Delivery times may vary depending on your city, courier service, public holidays, or unforeseen circumstances.

Shipping Charges: Shipping charges, if applicable, will be clearly displayed at checkout before you complete your order. Any Free Delivery offer will be mentioned on the website or during checkout.

Cash on Delivery (COD): We offer Cash on Delivery across Pakistan on eligible orders. Please provide a correct phone number and complete delivery address to avoid delays.

Order Confirmation: Our team may contact you through call or WhatsApp to confirm your order before dispatch. Orders with incomplete or incorrect information may be placed on hold.

Tracking Your Order: Once your order has been dispatched, tracking details may be shared with you so you can follow the delivery status of your parcel.

Delivery Attempts: Please ensure that you or someone on your behalf is available to receive the parcel. If delivery is unsuccessful after multiple attempts, the parcel may be returned to us.

Damaged or Incorrect Orders: If you receive a damaged, defective, or incorrect item, please contact FRAMERY as soon as possible after receiving your parcel. We recommend keeping the original packaging and providing clear photos or videos of the issue.

Delivery Delays: While we make every effort to deliver orders on time, delays may occasionally occur due to weather conditions, courier issues, public holidays, remote locations, or other circumstances beyond our control.

Thank you for shopping with FRAMERY. We appreciate your trust and look forward to delivering your order safely and conveniently.